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We know that you have been wanting to book classes online for a long time now. Well, you are getting your wish! Download our new app and you will be able to book all classes and pool lanes 24 hours in advance.
First make sure you have the most current app! The new app has a grey box around it in your app store.
Next, when you sign in, make sure you use the email address that we have on file for you.
Once you are in the app:
It's basically as easy as that! Granted... there are a few more things that you need to know.
Once you book a class it will show up under your barcode so that the desk can see your bookings when you check in!
If you can't access the app, or simply like to keep your flip phone to remind you of simpler times, no worries, you will be able to book classes on the iPads at the desk.
If the class you want to book is full--USE THE WAITLIST!
With online class sign ups we anticipate that people will have a change in plans much more than if they had signed up an hour before in the club.
If you are on the waitlist you will get a notification in the app and an email that a spot has opened up in the class. You will need to go on the app and book the spot.
If you miss the push notification, you can always check internal notifications. Here is what the internal notification looks like.
The notifications can be found by clicking on the little bell on the top right header menu. When you click on the bell you will see the opportunity to "book this spot". The waitlist will only work if you remember to cancel a class you cannot attend. Let's look after each other and cancel your spot if you find your plans change.
If you are unable to make your reserved class/pool time, please cancel at least 2 hours prior to your reservation time. If you don't cancel 2 hours prior or no-show for your reservation, you will incur a $10 no-show fee.
You can cancel a reservation from two different places-
1.) In the app, select the barcode icon at the top of the screen. Swipe left on the class and it will confirm your reservation cancellation.
As you can see, booking classes in the app is easy.
This is still new to us and we are still working on it. This app can do a lot of things and we will be rolling out new fun features as we go.
Right now you can't pick a bike, but that is one of the features we are working on! There are many more surprises like that to come.
We're excited to start using this new app and for the fun features we roll out with it!