COVID-19 Reopening
Membership Details

 

Check back often for updates.

CAC is following the City of Chicago Bridge Phase Mitigations. View latest update on our blog and safety page.

The safety of our staff, members, and guests is what’s most important. Chicago Athletic Clubs has always been dedicated to delivering a clean facility for members and guests to confidently workout. Like all of you, we have been closely monitoring the COVID-19 crisis. We know that every decision we make as a business can have a larger impact on the community and we are doing our best to make cautious and considerate decisions to go above and beyond CDC and local guidelines. As State and city governments update guidelines we will in operate in accordance to those new protocols.


Member Reopening FAQs are listed below.
CAC is proud to be a business certified in compliance with CDC, OSHA, and IDPH guidelines. More detailed safety and cleaning procedures along with what to expect can be found here. 

FAQs

How is CAC protecting members and staff?

The safety of our members and staff is our number one priority. To see the extensive range of protective measures in place CLICK HERE. These include (but not limited to); increased cleaning specifications, hand sanitization stations throughout the gym club, and requiring face coverings. 

What areas of the gym are still closed?

The following areas and amenities will remain closed initially:

  • Kids Club at EAC
  • Volleyball and basketball at EAC
  • Climbing walls and programs 
  • Massage Therapy 

What are the new Group Fitness procedures?

  • Classes resume with updated schedules, allowing extra time between classes for proper cleaning, sanitization, and to avoid large groups gathered in common areas waiting for classes to begin.

  • Class schedules are posted on the CAC  app and website and posted near the studios; printed schedules will be unavailable.

  • All classes require online sign-up via the current CAC App. Members can sign up for classes as early as 24 hours before class. This will allow us to properly manage class attendance and maintain CDC distance guidelines. 

  • If you can't attend a class you reserved, you must cancel up to 1 hour prior to the start of class. If you cancel with less than 1 hour notice or no show for class, you will incur a $10 no-show fee.

  • There is a waitlist for classes. If the class is FULL you can still get on the waitlist by reserving a spot in the class. If a spot becomes available, all members on the waitlist will receive an app and email notification. The open spot is first come first serve for waitlist participants. If you want the spot, go to the class in the app and officially reserve your spot.

  • Sanitation stations are available in every studio.

  • Instructors will ask members to wipe down equipment before and after each use. 
     

Do I need to wear a face mask?

To comply with City of Chicago guidelines, CAC requires that all staff and members wear masks at all facilities at all times, including while exercising. The mask must fit securely over the nose and under the chin.  During exercise, the nose and mouth must be covered. Acceptable masks include single-use surgical masks, double-ply cloth masks, and N-95s. Bandanas are only acceptable if a secure mask is worn underneath.  Members who are uncomfortable with a mask or cannot wear one may return to the Club when they are able to do so. A non-compliant member will be asked to leave the Club, and may face membership suspension.  For more information about the importance of mask-wearing to stop Covid-19 spread, please read this additional info from the City of Chicago.

How can we reduce risk of Coronavirus (COVID-19)

The CDC recommends everyone should: 

  • Wash your hands often with soap and water. If soap and water isn't available, use a hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth.
  • Avoid close contact with people by maintaining 6ft physical distance.
  • Cover your mouth and nose with a face cover when you are around others.
  • Cover coughs and sneezes with a tissue. Throw the tissue away and wash your hands with soap and water or use a 60% alcohol hand sanitizer.
  • Clean and disinfect frequently touched surfaces.
  • At the gym, use our sanitization disinfectant solution and cloth system to thoroughly wipe down equipment before and after use. 
  • Monitor your health and be alert of symptoms like fever, cough, shortness of breath and other COVID-19 Symptoms

    References:
    CDC
    COVID-19 Symptoms

Where can I get more information about Coronavirus?

You can find more information on the Center for Disease Control and Prevention website. City of Chicago guidelines for the health and fitness industry can be found on the City of Chicago Business Affairs and Consumer Protections website. 

I would like to freeze or cancel my membership.

  • KEEPING YOU SAFE 
    We understand that you may not be ready to return to the clubs.  CAC has implemented many steps in sanitization and social distancing to prevent the spread of COVID-19. To read more about the precautions we have in place, click HERE    
     
      
  • COVID-19 COMPLIMENTARY FREEZE 
    Should you still wish to freeze your membership, we are offering a complimentary freeze option. To set up your membership freeze, please contact us HERE .  

 

  • CANCEL MEMBERSHIP- Eligible members can cancel by accessing your account online at myiclubonline.com.   You can also cancel your membership by contacting us HERE.

 

My membership is frozen and I would like to resume my club access.

Please complete and submit this unfreeze form so that our team can assist.  A membership advisor will reach out to you with confirmation. We can't wait to see you back in the clubs!

I was billed in February or March 2020 but was not able to use the club for the full month due to mandated closure.

We apologize for this inconvenience. A credit for the time when the club was closed has been automatically applied to members’ accounts. You will see that this credit was reflected in your first dues payment upon reopening.   

When did CAC resume billing?

Following the mandated closure, CAC resumed collecting dues on Tuesday, July 28, however your regular billing date remains the same.

We’re happy to share that all members received a credit on their first payment for any previously paid days that fell within the closure, which began on March 17.

If your billing date is not the 28th of each month, your first payment upon our reopening reflected the following: a credit for any paid days that fell within the closure, as well as prorated dues for membership between July 28 and your regular billing date.