COVID-19
Membership and Reopening FAQs

 

We will be reopening on July 20,2020

Check back daily for updates.

The safety of our staff, members, and guests is what’s most important. Chicago Athletic Clubs has always been dedicated to delivering a clean facility for members and guests to confidently workout. Like all of you, we have been closely monitoring the COVID-19 crisis. We know that every decision we make as a business can have a larger impact on the community and we are doing our best to make cautious and considerate decisions to go above and beyond CDC and local guidelines. As State and city governments update guidelines to allow business like ours to re-open, we will slowly begin to re-open in accordance to those new protocols.

The City of Evanston will follow the IL Phase 4 Reopening Guidelines  and the city of Chicago will follow the Chicago Phase 4 Guidelines.


Member Reopening FAQs are listed below.
More detailed safety and cleaning procedures along with what to expect can be found here. 

FAQs

How is CAC protecting members and staff?

The safety of our members and staff is our number one priority. We have put an extensive range of protective measures in place (as listed above). These include (but not limited to); increased cleaning specifications, hand sanitization stations throughout the gym club, adhering to physical distancing guidelines, requiring face coverings in common areas. 

What areas of the gym are still closed?

The following areas and amenities will remain closed initially:

  • Kids Club at EAC
  • Volleyball and basketball at EAC
  • Climbing walls and programs 
  • Massage Therapy 
  • Steam and Saunas
  • Hot Tubs

What are the new Group Fitness procedures?

  • Classes will resume with updated schedules, allowing extra time between classes for proper cleaning, sanitization, and to avoid large groups gathered in common areas waiting for classes to begin

  • No Pool/Aqua classes will be scheduled initially when we reopen. 

  • Class schedules will be posted on the CAC  app and website and posted near the studios; printed schedules will be unavailable. 

  • All classes will require online sign up via the current CAC App. Members can sign up for classes as early as one hour before class. This will allow us to properly manage class attendance and maintain CDC distance guidelines. 
  • Classes to be planned and taught with limited traveling, keeping members in a designated space (no stations, no partner work). 

  • All classes will be non-contact; no-high fives, no physical form adjustments, no equipment sharing. 

  • Studio floors will be marked for physical distancing. 

  • Additional gym wipes stations will be available in each studio. 

  • Cleaning staff has been added to clean the studios and equipment after every class. Electrostatic backpack sprayers using 1st Place Science disinfectant solution will be used to clean and disinfect the studios between each class.  

  • All Instructors will be expected to complete our new Instructor cleaning protocol training before their first class back.  

  • Instructors will ask members to wipe down equipment before and after each use. 

  • Some group fitness equipment will not be available for members use to maintain sanitization; members will be asked to bring their own yoga mats, blocks and straps. 

Do I need to wear a face covering?

The city of Chicago is following the Chicago phase 4 guidelines which state in any common spaces and during indoor physical activity face coverings must be worn over nose and mouth. (exceptions can be made for people with medical conditions or disabilities that prevent them from safely wearing a face covering)

The city of Evanston is following the IL phase 4 guidelines which state face coverings should be work mover nose and mouth whenever not exercising. (exceptions can be made for people with medical conditions or disabilities that prevent them from safely wearing a face covering)

What is the maximum capacity of the gyms and Pilates Studios?

In the city of Chicago we're allowed to operate at 25% capacity in each studio and each cardio or strength space.  In the city of Evanston we're allowed to operate at 50% capacity in each studio, cardio and strength space. 

Chicago will increase to 50% capacity once we have 7 days of 100 or fewer new cases of the virus.

How can we reduce risk of Coronavirus (COVID-19)

The CDC recommends everyone should: 

  • Wash your hands often with soap and water. If soap and water isn't available, use a hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth.
  • Avoid close contact with people by maintaining 6ft physical distance.
  • Cover your mouth and nose with a face cover when you are around others.
  • Cover coughs and sneezes with a tissue. Throw the tissue away and wash your hands with soap and water or use a 60% alcohol hand sanitizer.
  • Clean and disinfect frequently touched surfaces.
  • At the gym, use a gym wipe to thoroughly wipe down equipment before and after use. 
  • Monitor your health and be alert of symptoms like fever, cough, shortness of breath and other COVID-19 Symptoms

    References:
    CDC
    COVID-19 Symptoms

Where can I get more information about Coronavirus?

You can find more in formation on the Center for Disease Control and Prevention website 

I don't feel comfortable coming back to the gym yet.

  • KEEPING YOU SAFE 
    We understand that you may not be ready to return to the clubs.  CAC has implemented many steps in sanitization and social distancing to prevent the spread of COVID-19. To read more about the precautions we have in place, click HERE    
     
  • CAC ANYWHERE 
    Still not ready, but looking for virtual fitness options?  CAC will be launching our exciting CAC Anywhere virtual fitness platform soon! Stay posted for more info to come. 
     
    In the meantime, you can continue to find live classes with CAC instructors, a free 4-week training program and healthy tips here: CAC AT HOME. 
     
  • COVID-19 COMPLIMENTARY FREEZE 
    Should you still wish to freeze your membership, we will be offering the option to freeze for up to 2 months and waiving the freeze fees during this time. You can arrange an additional 4 months at our regular freeze fee of $15/month.  To set up your freeze, please email customercare@abcfinancial.com, including your name, agreement number if available, phone number and length of freeze (1-6 months). 

 

  • CANCEL MEMBERSHIP- While we remain closed, eligible members can cancel by accessing your account online at myiclubonline.com.   You can also cancel your membership by email request to  customercare@abcfinancial.com, including your name, agreement number if available, phone number and reason for leaving.  

We genuinely appreciate your membership with us and look forward to your return. 

I would like to freeze my membership.

We are not billing any members at this time.  We understand that you may not be ready to return to the club upon our reopening.   CAC has implemented many steps in sanitization and physical distancing to ensure members have a safe place to workout and invite you to learn more about these precautions outlined HERE.    

 

CAC ANYWHERE 
Still not ready to return to the gym upon its reopening, but looking for virtual fitness options?  CAC will be launching our exciting CAC Anywhere virtual fitness platform soon! More details coming soon. 
 
In the meantime, you can continue to find live classes with CAC instructors, a free 4-week training program and healthy tips here: CAC AT HOME. 

 

COVID-19 MEMBERSHIP FREEZE REQUEST  
Should you still wish to freeze your membership, we will be offering the option to freeze for up to 2 months and waiving the freeze fees during this time.  You can arrange an additional 4 months at our regular freeze fee of $15/month.  To set up your freeze, please email customercare@abcfinancial.com, including your name, agreement number if available, phone number, and length of freeze (1-6 months). 

I was billed in February or March but was not able to use the club for the full month due to mandated closure.

We apologize for this inconvenience. A credit for the time when the club was closed has been automatically applied to members’ accounts. You will see this credit reflected in your first dues payment upon reopening.