CAC January 2021 Newsletter

 

 

CAC ANYWHERE

Chicago Athletic Clubs is here to meet you wherever you workout—anywhere, anytime! Take our trainers and our instructors with you wherever you go with our LIVE and Recorded from LIVE group fitness classes and Personal Training programs. All CAC members receive complimentary access through February.

NEED TO SIGN UP

Don't have an account yet? Click below to start and receive a COMPLIMENTARY ACCESS until February when you enter discount code: HELLO2021
CAC members have the exclusive opportunity for complimentary access to virtual classes until February 2021 AND lock-in subscription rates at 50% off!(normally $29.99 after your free month, but when you sign up by 1/31/21, you'll get it for $14.99)

CAC App and Pool Reservation updates

Over the last few months, we have all learned a great deal together about the new CAC app you currently use to check-in and reserve a pool lane. One of the biggest pieces of feedback we’ve received is that it is frustrating when members sign up for a pool lane and don’t show up. A member on the waitlist could have used that spot. 

To help curb no-shows for reservations, we have implemented the following:

• Cancellation window will close 2 hours before reserved time rather than 30 minutes. This gives more time to waitlist members to be able to get to the club and/or cancel their waitlist offer. 
• Waitlist Members will now be notified when a lane becomes available. Rather than just being added to a lane automatically, each Member on the waitlist will be notified when a lane becomes available.
  • If you are on the waitlist, you will no longer be automatically added to the lane, but rather you will then go in and reserve the lane if you are able to take advantage of the available lane. 
  • Make sure you've updated your app to the latest version 3.4.1 so you can receive the waitlist notification and then book a pool lane. You can check your app version by opening the app, clicking My Settings and selecting About. If you have an older version, go to the app store to get the latest version.
• Effective tomorrow, 1/2/21: No-Show Fee of $10.
  • This will keep us all accountable for the times we have signed up for.
  • To avoid being charged this fee, simply cancel your reservation more than 2 hours prior to your reserved time. Also, please avoid signing up for times if you’re not sure you can attend.
  • If you do not cancel your reservation at least 2 hours in advance, and do not show up to your scheduled time, after 15 minutes we will consider your attendance as a “no-show”. 
• All bookings must check their attendance on the iPad at the front desk.
  • When you check in, let the front desk know that you are here for your pool reservation. They can check you in on their iPad.

If the desk is on the phone or you would like to do this yourself,  click  the reservation time on the front desk iPad screen, click "manage booking" and click the box next to your name.

It's time for a WIN! For a limited time, refer a friend who joins CAC and BOTH you and your friend will receive 50% off your next month's dues*. It's a win-win!  Forward your friend this email and have them fill out the Refer a Friend form to redeem the offer.

*50% off for the current member will be applied 14 days after your friend joins. If your billing date falls within those 14 days, the 50% off will be applied to the following month.

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Forget someone on your list? There's still time to gift family, friends or co-workers with a complimentary 2-week membership to CAC. either forward them this email so they can redeem by clicking below or print a PDF certificate here.
2-week membership must be redeemed by 1/15/2021.